Operational design studio / Systems made workable
We help growing teams turn operational complexity into clear operating models, connected service systems, confident decisions, and better everyday work.
See how we help ↘People · Process · Tools
Designed as one system
STRATEGY INTO PRACTICE
Contractor Production Planner · Google Sheets
Bring your production queue, job readiness, crew schedule, and weekly capacity into one planning workbook. Built for small contractors and service businesses managing multiple crews.
See current pricing on Etsy. Instant digital download: an access PDF with the Google Sheets template and quick-start guide. A free Google account is required.
Access and basic setup help are included. Customization, data migration, and consulting are separate services. Licensed for one business, including internal team use.
Read the weekly scheduling guide →
01 — The premise
The best operations do more than run smoothly. They make good work easier to do.
Aurena Craft works where strategy meets the day-to-day. We make the invisible parts of an organization visible, then shape them into practical systems that people understand, trust, and use.
Meet the studio →
02 — What we design
From a focused intervention to an end-to-end redesign, every engagement connects the human experience with operational reality.
04 — Our approach
We work alongside the people closest to the work. Together, we find the friction, prototype a better way, and embed the habits that make change last.
Work with us ↘The studio
Aurena Craft is led by Natalie Higbee, an operations designer who turns lived workflows into clear ownership, maintainable tools, and documentation people can actually use.
Read Field Notes →Anonymized engagement
Private practice · Business operationsA custom Google Sheets solution brought reporting logic and day-to-day information into a clearer structure, supported by documentation and hands-on training.
Read the case study ↗Identifying client details remain private.05 — Start a conversation
Share the shape of the challenge. We will read your note closely and come back with a thoughtful next step—not a generic sales script.
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